Account Director

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer lifecycle, from pre-sale scoping through delivery, renewal, and expansion, ensuring customers see Superside as a long-term creative partner. This role sits at the intersection of customer strategy, commercial growth, and delivery. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention, expansion, and high-quality delivery across complex accounts. What you’ll do • Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust. • Develop and execute account growth strategies, identifying upgrade and expansion opportunities. • Lead renewals and commercial negotiations in partnership with leadership. • Build strong relationships with senior stakeholders and procurement teams. • Translate customer goals into scalable creative programs and solutions. • Partner with Project Managers and Producers to ensure seamless delivery across workstreams. • Act as the senior escalation point, resolving issues quickly and maintaining customer confidence. • Monitor account health, burn rates, and pacing to ensure performance and profitability. • Develop ROI-driven business cases that demonstrate the value of Superside’s model. • Identify opportunities to leverage AI and automation to improve customer outcomes. • Coach and develop PMs and Producers to raise the bar on delivery and customer management. • Partner with Creative, Product, and Operations to align on resourcing and execution. What you'll need to succeed • 5–10+ years of experience in account management or client services in creative, marketing, or digital environments. • Proven track record of managing and growing enterprise or high-value global accounts. • 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent