Account Manager, EMEA

About Customer.ioOver 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. About the roleHi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own. This role is open to candidates based in the UK or Ireland only. What we value • Commercial ownership — you treat your book of business like it's yours, because it is • Forecasting discipline and data-driven decision-making, not gut feel • Multi-threaded relationships — you build trust across the org, not just with one champion • Expansion through value, not feature gates or mechanical levers • Close partnership with Customer Success — you see CS as a collaborator, not a handoff What you'll do • Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation • Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly • Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology • Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor • Partner closely with Customer Success on account health and with Sales on expansion deals • Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward