Atlassian Senior Consultant - ITSM/ESM Practice

About Valiantys Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com. Job Summary As a Senior Solution Consultant – ITSM, you will act as a trusted advisor to our customers, helping them translate business and service management challenges into practical, scalable solutions built on Atlassian tools and industry best practices. You will lead discovery and solution design, guide customers through ITSM transformation, and own the solution intent throughout delivery. Working closely with Technical Consultants, Technical Architects, Project Managers, Engagement Managers, and Sales, you will ensure solutions remain feasible, aligned with customer needs, and focused on measurable outcomes. What You’ll Be Working On Discover & Advise • Lead discovery and scoping workshops to understand customer objectives, pain points, processes, constraints, maturity, and desired outcomes • Analyze and challenge existing service management processes and recommend practical improvements based on ITSM and Atlassian leading practices • Translate customer requirements into solution themes, priorities, success measures, and implementation considerations • Advise customers across ITSM practices such as incident, request, problem, change, knowledge, asset and configuration management, service portals, and service operations • Facilitate conversations with business and technical stake