Bilingual Customer Support (Chinese/English) – Music Streaming

We Could Use Someone Like You in Our Crew. Are you passionate about music and fluent in both Chinese and English? ModSquad is excited to partner with a leading global music streaming platform, and we're on the lookout for friendly, tech-savvy Customer Service Representatives to join our all-remote team! As a member of this team, you will be the first point of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries via inbound messages in both Chinese and English. Important note: All qualified applicants will have to complete language assessments in Chinese and English. Orientation Hours (Pacific Time): 40 hours per week are required for the 8-week orientation period. • Orientation phase 1: 4 weeks, 4 AM - 1PM • Orientation phase 2: 4 weeks, self-scheduled between the hours of 9 AM - 10 PM Available Production Hours (Pacific Time):  • Daily, 9 AM - 10 PM Project Commitments:  • 25 hours per week • 12 hours are required on Saturday and/or Sunday • 180 days (as needed by ModSquad) Need help figuring out the time difference? Check out World Time Buddy! Just set Sacramento, California as your starting point, then add your location to easily convert Orientation, Nesting, and Production hours to your local time. Who Are You? • You’re passionate about creating personalized, memorable experiences for every customer. • You thrive on delivering top-tier customer support and can swiftly spot and solve any issues that come your way. • You’ve got experience providing support through inbound messaging and know how to keep cool under pressure. • You've handled 3-5 simultaneous chats in previous roles. • You're fluent in Chinese and English, with professional-level communication skills in both. Workspace Requirements: • Dedicated laptop or desktop computer running Windows 11 or macO