Primera Healthcare
Care Coordinator – BirminghamPrimera Healthcare (trading as Primera Assisted Living Limited) Salary: £25,000–£28,000 per year Hours: 37.5 hours per week, Monday to Friday, 9:00am–5:00pm Additional on-call payment: £250 per allocated on-call week Primera Healthcare is looking for an organised and dependable Care Coordinator to join our Birmingham domiciliary care team. You will coordinate day-to-day care delivery, organise care worker rotas and support staff to provide safe, reliable and person-centred care. Working closely with the Birmingham Registered Manager, you will receive guidance, supervision and support with operational issues and management decisions. This role would suit an experienced Care Coordinator or a Field Care Supervisor, Assessor or Senior Care Worker with domiciliary care experience who is ready to progress into care coordination. Visa sponsorship is not available for this position, including the transfer of existing sponsorship. Working hours and on-call • 37.5 hours per week, Monday to Friday, 9:00am–5:00pm. • Participation in a rolling on-call rota, providing out-of-hours support to staff and service users across seven days of the week during your allocated on-call periods. • An additional payment of £250 per allocated on-call week. • The rota frequency and hours of cover will be discussed during the recruitment process. Your responsibilities • Plan and schedule care calls, creating efficient rotas that account for service users’ needs, staff availability, continuity of care and travel time. • Respond to rota changes, staff absence and requests for cover, escalating staffing gaps to the Registered Manager. • Monitor electronic call monitoring (ECM) records, complete reconciliations and follow up late or missed visits and missing entries. • Carry out home visits, care assessments, risk assessments and customer reviews, keeping person-centred care plans accurate and up to date. • Support and supervise care workers through supervisions, appraisals and spot checks. Undertake competency assessments where appropriately trained and authorised. • Monitor medication administration records (MAR charts), follow up missing entries or discrepancies and escalate medication concerns promptly. • Act as a point of contact for service users, relatives and care staff, responding professionally to queries and concerns. • Identify training needs, coordinate training and practical assessments, and maintain accurat