Contracts & Payments Support Engineer

📍 Location: London (E1) 🖥 Hybrid working as standard: 2 days a week in the office, the other 3 days remote (or office if you prefer)  Contracts and Payments form a core part of the functionality of the Goodlord platform. Together, they enable tenancy execution and the efficient collection and handling of tenancy related payments. The smooth running of these systems is therefore vital to the success of the platform. As a Contracts and Payments Support Engineer, your role is to ensure that the systems work as expected and intervene when needed. You will work closely with both our customers and other internal teams to onboard agents, promptly address their queries and resolve/escalate issues as they arise.  The Opportunity: • Drive the continuous success of Goodlord’s critical engine by monitoring, maintaining, and optimising our core Contracts and Payments systems. • Act as a crucial technical bridge between internal teams and letting agents, directly delivering exceptional support via phone and email. • Master a dynamic, fast-evolving workday where you will solve diverse operational challenges using SQL, in-house tools, and custom platform configurations. • Champion agent onboarding from end to end, tailoring bespoke agency branding, amending documents, and seamlessly guiding clients through critical timelines.  What we need from you: • Practical technical skills with working knowledge of HTML (or another markup language) and experience querying SQL databases. • Proven analytical and troubleshooting abilities honed in an end-user technical support environment. • High-precision attention to detail when manipulating text, combined with comfortable proficiency in Excel or Google Sheets. • Top-tier organisational skills with a demonstrated track record of prioritising high-impact issues and hitting tight deadlines under shifting priorities.  Our mission: • Two in five people in the UK rent their homes. Our mission? To be the gold standard platform for re