Fanvue.com
Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $200M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide. As Fanvue scales, we need to protect and grow revenue across our mid-to-long-tail creator base without relying on 1:1 CSM ratios. The Pooled CSM model is how we do that: one person owning a large book of creators through data-driven playbooks, automated workflows, and targeted interventions. 🎯 The RoleWe're hiring a Pooled Creator Success Manager to own retention and revenue outcomes across a portfolio of 500+ creators in a 1:many, tech-touch model. This is not a traditional CSM seat. You will not have a handful of named accounts and weekly check-ins. Instead, you will build and run scalable playbooks, monitor risk and contraction signals across a large cohort, and intervene where the data tells you to. Think CS operations meets account management. You will report to Thea and work closely with the wider Creator Success team. 🚀 What You'll Do• Own a pooled book of 500+ creators with full accountability for gross revenue retention • Build, maintain, and iterate playbooks that drive retention, reduce contraction, and surface expansion opportunities at scale • Monitor creator health signals (engagement drops, earnings decline, support ticket spikes) and run targeted interventions before churn materialises • Run a weekly cadence: risk alerts, contraction monitoring, playbook execution reviews • Design and automate lifecycle touchpoints (onboarding sequences, re-engagement campaigns, feature adoption nudges) through CS platform workflows • Support the broader CS team by providing pooled coverage as more creators move out of dedicated 1:1 management • Provide