Customer Enablement Manager

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO•  Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. • Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. • Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. • Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. • Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. • Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING• 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. • Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. • Strong co