Customer Service Agent

Who We Are Seed & Sprout is a fast-growing Australian eCommerce brand creating stylish, planet-friendly products that make sustainable living simple and joyful. Based in Byron Bay, we have big growth plans for 2026 and are building a warm, collaborative remote team where your contributions truly matter. The Role We’re looking for a reliable, detail-oriented Customer Service Agent to support our customers across email , chat, and social channels. You’ll help solve issues, process orders and returns, and ensure every customer interaction leaves a positive impression. What You’ll Do • Respond to customer inquiries quickly and professionally via Gorgias • Process returns, refunds, and order amendments in Shopify/Loop • Escalate issues when needed and keep clear ticket notes • Participate in team training, QA, and meetings • Meet daily productivity and quality standards What We’re Looking For • 1–3 years eCommerce customer service experience • Strong written English and professional communication • Experience with Shopify, Gorgias, Cin7, Loop (or similar) • Reliable, detail-oriented, and great at time management Bonus Points Experience with multi-channel support or returns platforms Hours / Location Full-time (5 days/week) including occasional weekends, Sydney hours (AEST). Fully remote. Why Join Us? You’ll join an established remote team with an open, supportive culture, contribute to a brand people love, and grow with a company that’s scaling fast. Pl