Customer Service Assistant (m/f/d)

Customer Service Assistant (m/f/d) Remote position | Germany | Part‑time (25h/week, 5 days/week) To support our growth in Germany, CIPEM (ICAPE Group subsidiary) is looking for a Customer Service Assistant (m/f/d) with a first experience in customer service, sales administration or international business. This is a part‑time remote role, working 25 hours per week over 5 days. Your role You will support the daily management of customer orders and ensure smooth coordination between customers, suppliers and internal teams. You will play a key role in delivering high‑quality service and maintaining strong customer relationships. Our solutions include: • Custom‑made technical parts (plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc.) • Electro‑mechanical components for multiple industrial sectors Your responsibilities • Process and follow up customer orders in line with contract review • Support the creation and maintenance of strong, trusting relationships with customers • Act as a coordination point between customers, suppliers, carriers, sales teams and internal departments • Prepare pro forma invoices, invoices and credit notes (in case of disputes) • Answer incoming calls, provide basic information or redirect inquiries • Maintain accurate administrative records and documentation • Assist in improving processes and updating department procedures Your profile • Degree in International Business, Sales Administration or similar preferred • First experience in customer service, administration or a commercial support role • Fluent in German and English (additional languages are a plus) • Knowledge of SAP is an advantage • Strong interpersonal and communication skills • Organized, detail‑oriented and rigorous • Team player with a proactive attitude • Good analytical skills • Interest in administrative and coordination tasks What CIPEM / ICAPE Group offers • Permanent part‑time contract (25h/week) • Competitive sa