Customer Service Associate (Bilingual-Spanish)

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Remote Customer Service Associate (Bilingual-Spanish) About your role: As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services. You will handle a high volume of inbound calls, document interactions accurately, and work across support tools and internal teams to drive timely resolution. Your work helps deliver a consistent service experience and supports reliable transaction processing. What you'll do: • Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions • Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately • Troubleshoot basic technical and service issues related to payment processing and associated support inquiries • Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy • Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines • Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment • Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectat