Customer Service Representative (Dutch)

We are seeking a highly motivated Customer Service Representative to join our Customer Service team. In this role, you will manage the end-to-end order-to-cash process for direct market customers and distributors, ensuring seamless execution of Orders, shipments while maintaining compliance with internal procedures and customer requirements. You will act as a key liaison between customers, distributors, Supply Chain, Finance, Sales Operation and Quality teams to ensure timely and accurate orders delivery in EMEA. What You'll Do Customer & Order Management • Deliver exceptional customer service to internal and external stakeholders. • Manage and process customer orders from order entry through successful delivery and invoice. • Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution. • Monitor customer orders to ensure on-time and accurate fulfillment. • Coordinate cross-functional investigations and corrective actions. • Manage customer complaints and service escalations through closure. • Collaborating with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements. • Escalate compliance-related issues and potential risks when required • Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery. • Investigate and resolve shipment discrepancies, delays, and customer concerns. • Maintain accurate reporting and visibility of export order status. • Ensure customer expectations are met through proactive communication and timely issue resolution. • Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements. • Support customer-focused initiatives that improve service levels, communication, and operational excellence. • Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, p