Customer Service Representative

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. The Customer Service Representative is responsible for self-pay collections. Positions in this function handle inbound call from customers to determine reason for payment delinquency, negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handling of unresolved inquiries/issues, and responsible for developing, implementing, maintaining, and managing organization policies on collection practices. May work with outside legal counsel and/or outside agencies in more complex collection cases. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.   Primary Responsibilities: • Receive and review all correspondence daily from the home office • Call center environment- accepting incoming calls • Follow up on assigned self-pay accounts.  • Make outgoing self-pay calls on billed accounts. • Notify Management of any issues or concerns that may arise. • Our ideal candidate is an adept communicator, deadline oriented, and self-motivated, with excellent follow-up and customer service skills.   You'll be rewar