Customer Success Manager

About the RoleWe're a Munich-based, Seed/Series A AI-powered SaaS company operating in the Construction Technology (ConTech) and sales enablement space. Our platform helps construction industry sales teams identify, qualify, and win new business more efficiently — using AI to automate project research, CRM maintenance, lead tracking, and more. We're looking for a Customer Success Manager to join our growing team on-site in Munich. In this role, you'll act as a strategic Value Engineer for our clients, driving measurable commercial outcomes from onboarding through long-term retention and expansion. You'll be the trusted partner our customers rely on to get real business value from our product — fast. Visa sponsorship is not available for this role. Fluency in both German and English is required. What You'll Do• Own customer onboarding and kick-offs to deliver fast, measurable time-to-value for new clients. • Drive product adoption and translate customer needs into scalable best practices. • Manage commercial outcomes across your portfolio — including renewals, upsells, and churn mitigation. • Build and maintain trusted relationships with key decision-makers, keeping the focus on business outcomes. • Plan and run enablement sessions, trainings, and workshops to elevate customer operational excellence. • Lead regular business reviews using usage, pipeline, and performance data to surface risks and growth opportunities. • Advocate for customer needs internally and collaborate closely with the Product team to improve adoption and retention. • Identify and develop AI-driven opportunities to accelerate processes and deliver additional customer value. • Contribute to CS playbooks and scalable processes that strengthen retention and Net Revenue Retention (NRR). What We're Looking ForRequired • 1–3 years of Customer Success experience in a B2B SaaS company, or equivalent consultative client-facing experience. • Proven track record of driving retention, renewals,