Melio
Headquarters: Remote, US Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: • 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role. • 1+ years experience utilizing a CRM software system, Salesforce preferred. • Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey. • Proven ability to adopt new technologies and teach others effectively. • Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business. • Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience. • Excited to bring new processes and procedures to continue to develop the customer journey at Melio. • Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives. • Excellent time-management skills, as well as the ability to remain flexible as the company and