Customer Success Manager - Portfolio Accounts

Headquarters: US CA - Remote Our Portfolio Customer Success team is responsible for adoption and retention across a large customer base. We’re looking for a Customer Success Manager (CSM) to partner with customers on how to best leverage Asana, including Asana Intelligence and our AI-powered features, to achieve their unique business objectives. Your engagements will result in customers’ increased satisfaction with and confidence in Asana as their organization’s work management and AI coordination platform. Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor, including subject-matter expertise on consumption-based service plans. To the entire Asana team, you’ll exemplify empathetic customer-centricity. This role will be remote based in California. What you’ll achieve • Work with Asana customers across industries, functions, and stages of their journey in an assigned book of business • Conduct discovery to build rapport and deeply understand customers’ needs, business processes, and vision • Consult on change management to help customers adopt Asana as a new way of working • Lead design workshops to give customers firsthand experience building and adapting their processes in Asana • Deliver storytelling business reviews that articulate value realized and identify areas of opportunity for