Customer Success Manager (Remote, Portugal)

Join Easygenerator and help customers unlock the full value of e-learningStep into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth. What you will be doing • Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth. • Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes. • Objectively assess account health scores and proactively take action to improve them. • Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders. • Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers. • Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities. • Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions. What you will bring • A bachelor's degree or higher. • 2–3 years of Customer Success or key account management experience; prior experience is a plus but not required. • Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen. • A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders. • A customer-oriented approach, with the ability to identify the real need behind a request. Nice to have • A passion for HR tech and familiarity with the latest trends in the space. Ready to Join Us? If you're passionate about