Customer Support & Product Demo Specialist

Headquarters: Miami, FL, USA URL: https://joby.io/ About Joby Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place. The role We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide. What you will do • Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business • Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting • Host onboarding and support calls over Zoom to get new customers set up for success • Turn common questions into help-center articles and saved replies • Pass customer feedback to the team so the product keeps getting better What we are looking for • 2+ years in customer support or customer success at a SaaS company • Hands-on experience