Customer Support Representative

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutionsthrough various communication channels. This is a part time employment only. Shift Schedule: EST Key Responsibilities: • Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages. • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately. • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions. • Collaborate with other departments to resolve complex issues and escalate cases when necessary. • Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values. • Assist with processing returns, exchanges, and refunds, adhering to company policies. • Identify recurring issues and suggest process improvements to enhance the customer experience. • Maintain up-to-date knowledge of the products and services to provide accurate information to customers. Requirements: • 2-3 years of proven experience in customer support, using Zendesk as a ticketing system. • Excellent written communication skills with a professional and empathetic tone. • Ability to multitask and manage multiple communication channels simultaneously. • Strong problem-solving skills and attention to detail. • Familiarity with social media platforms and online chat systems. • Self-motivated and able to work independently in a remote environment. • Availability to work full-time, including occasional weekends or holidays if required. Preferred Qualifications: • Experience in e-commerce or retail customer support. • Knowledge of timepieces or a passion for creative and artistic products. • Familiar