Customer Support Team Leader – Bulgarian Language

Have you always considered yourself a natural leader? Are you proud of your Bulgarian language and organizational skills? If you think you have the ability to motivate and manage people in a creative way, then you are the one we are looking for! While leading a team of agents, supporting exceptional clients, and providing satisfaction to both the company and the customer, your main duties and responsibilities would be: • Improving common communication through timely and accurate provision of information for the purpose of joint development • Organizing a team that will provide quality information about a particular service in the appropriate time period • Respecting the agreed SLA with the client • Quality and timely reporting to the client • Data entry and monitoring of PNL status • Motivating and inspiring members as well as creating an atmosphere oriented towards open communication, trust, and the existence of teamwork • Participating in meetings needed for improvement of the quality of work and services - feedback, challenges, lessons learned, and joint challenges • Creating a timetable for team members to meet customer service expectations • Taking care of working hours and requests for free days/absence • Transferring knowledge to new members of the team What we expect from you: • Fluency in Bulgarian and English – both written and spoken • Previous experience in Customer Support, Contact Center or a similar customer-facing environment • Previous experience in a Team Leader, Supervisor, Senior Agent or similar leadership role is a plus • Strong communication and interpersonal skills • Good organizational and problem-solving skills • Ability to motivate and develop team members • Ability to work in a fast-paced and target-driven environment • Good knowledge of MS Office  What you will get from us:  • Remote model of work • Opportunity to develop skills through paid training • Work in a large, international team • Private health insurance • Benefit package a