Desktop Support Technician

Desktop Support Technician Location: Remote Company: Pathway Communications Hourly pay rate - CAD$18 - $19 About Pathway Communications Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001. Pathway Communications is looking for an Onsite Desktop Support Technician to join our team in our Toronto Downtown office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Technical Support: • Respond to and resolve technical issues reported by users via phone, email, or in-person. • Diagnose and troubleshoot hardware, software, and network-related issues. • Provide technical support for desktop, laptop, printers, and mobile devices. • Assist with software installations, updates, and configurations. Incident Management: • Log, track, and close tickets in the service desk system, ensuring all details are accur