Engineering Manager (Platform - Application Excellence)

What do we do?Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we’re a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It’s faster, safer, cheaper, and, above all, way better.  We’re backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The roleWe're looking for an ambitious Engineering Manager to lead our Application Excellence (AppEx) team, one of two teams in our wider Platform group, alongside SRE. AppEx exists to make Paddle's engineers faster and more effective: improving the internal developer experience, establishing golden paths and best practices, building self-serve tooling, and removing operational friction so product teams can focus on their domains. It's a high-leverage role, your work directly changes how every engineer at Paddle builds and ships.  There's a strong appetite for a better developer experience, but the specific path is open: a big part of the job is listening, gathering, and synthesizing feedback, forming a clear diagnosis, and bringing stakeholders with you before you execute. Success depends on alignment as much as delivery.  You'll report to the Director of Engineering who looks after the Platform group, a group that acts as a multiplier for the product teams, taking ownership and providing the tooling that lets them keep adding value while spending as little time as possible on operational concerns.  Tech stack• Go for our new services • PHP Laravel for our Classic system • Aurora MySQL and PostgreSQL for persistent data storage • Docker in production and local development • AWS ECS Fargate for our runtime • AWS SQS for asynchronous message queues • AWS EventBridge for our event bus • Redis for key/value store • Terraform for resou