Enterprise Customer Success Manager

Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform. As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers. We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations. What You'll DoStrategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers. Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner. Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives. Drive measurable platform adoption, value realization, and long-term partnership growth. Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs) with senior clinical and operational leadership. Deliver data-driven ROI narratives and strategic roadmaps that reinforce Elation's value and deepen executive sponsorship. Renewal Management Own the full renewal lifecycle — from strategic planning and executive alignment to contract negotiation and timely close. Maintain a strong, predictable renewal rate across your book of business. Strategic Expansion & Whitespace Management Act as the primary commercial lead for your portfolio, directly driving and executing the end-to-end sales cycle for all cross-sell and upsell transactions. You will proactively pursue and close whitespace opportunities by translating usage data, clinical workflows, and organizational growth signals into prioritized expansion strategies that result in realized r