Family Coordinator

At Meadow, we’re reimagining end-of-life care - a $23B industry untouched by modern software or service thinking. In under a year, we became the largest cremation provider in Los Angeles, with 80+ NPS and hundreds of families served monthly. Now we’re scaling across the U.S. and hiring globally. We believe great people live everywhere. Our team works across continents and time zones, grounded by shared values: high standards, deep empathy, and a drive to do work that matters. Learn more about our global teams here. If this sounds like your kind of team, we'd love to hear from you. About The Role We’re hiring Family Coordinators to support families from the moment a loved one enters our care through the final steps of the cremation process. You’ll play a critical role in ensuring every case is handled with accuracy, compassion, and attention to detail. In this role, you’ll be responsible for managing a dedicated book of cases, serving as a primary point of contact for families, and handling inbound inquiries related to those cases. You’ll coordinate key parts of the process - including transportation, documentation, cremation scheduling, and ashes return - while ensuring families receive clear communication and thoughtful support throughout. At the same time, this is a highly collaborative environment. While each representative owns assigned cases, the team works closely together to support the broader case load, step in during high-volume moments, and ensure