Governance & Assurance Manager

About us SFG20 is the industry standard for building maintenance. Providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.  About the role The Governance & Assurance Manager will establish, own and continually improve SFG20's governance and compliance framework, supporting enterprise growth, customer assurance and regulatory obligations. The role will act as the central point of contact for customer due diligence, information governance and ISO management, ensuring SFG20 maintains the governance capability expected by enterprise and public sector customers while delivering and maintaining ISO 9001 and ISO 27001 certification following separation from BESA. This is a new role, providing the opportunity to build governance capability from the ground up. About the role | Key ResponsibilitiesCustomer Assurance • Own the end-to-end management of customer assurance activities including: • Vendor Risk Assessments (VRAs) • Security questionnaires • Customer due diligence • Compliance responses for bids and tenders • Coordinate responses across internal functions, ensuring responses are accurate, consistent and delivered within customer deadlines. • Maintain and continually improve the customer assurance knowledge base. ISO & Certification Management Lead the implementation, certification and ongoing maintenance of: • ISO 9001 • ISO 27001 • Cyber Essentials/Cyber Essentials Plus Including: • Internal audits • Management reviews • Corrective actions • Continuous improvement • External certification audits • Annual surveillance audits Governance, Compliance & Risk • Coordinate compliance activities across the business. • Support supplier assurance activities. • Maintain governance evidence and a