Healthcare Virtual Assistant Athena EMR Experience

Overview Snapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely. Key Responsibilities • Verify patient benefits and insurance coverage accurately and efficiently • Reactivate past patients and maintain engagement through consistent follow-ups • Handle inbound calls and assist patients with inquiries professionally and empathetically • Conduct appointment confirmations, reminders, and outbound follow-ups • Schedule and reschedule patient appointments using Athena EMR • Maintain and update patient records in Athena EMR (required) • Perform medical chart scrubbing to ensure accuracy and completeness of patient data • Process and manage prior authorizations following payer and clinic guidelines • Handle prescription refills in accordance with clinic protocols • Audit laboratory results and follow up on missing or pending reports • Support monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools • Minimum 6 months to 1 year of hands-on experience with Athena EMR (required) • Experience working with US base