Owner Retention Specialist

Headquarters: Big Bear Lake, California, USA URL: https://www.bigbearvacations.com/ OWNER EXPERIENCE SPECIALIST Department: Owner Relations / Owner Experience Market: Puerto Vallarta & Nuevo Vallarta, Mexico Reports To: Director of Owner Relations Employment Type: Contractor Work Arrangement: 100% Remote / Monday - Saturday Compensation: USD $1,200 monthly Languages: Fluent English and Spanish, written and spoken — required Position Purpose The Owner Experience Specialist is the primary point of contact between Naya Homes and our homeowners in Puerto Vallarta and Nuevo Vallarta. This role is responsible for building and maintaining strong, consistent, and proactive relationships with homeowners in order to support owner satisfaction and retention. Rather than simply reacting to problems after they occur, the Specialist is expected to identify potential concerns early and address them before they become reasons for an owner to consider terminating their relationship with Naya Homes. The Specialist owns three key outcomes: executing the required owne