Product Adoption Strategist (Human-Led) French Speaking

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We’re looking for a French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market. What you’ll be doing: • Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs. • Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys. • Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support. • Conduct live qualitative deep-dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas. • Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities. And a little bit of....• Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking. • Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop with our customers at the heart. • Contributing as part of the wider team to achieve organisational objectives even if th