Goodlord
📍Hybrid, London (2 days per week), Remote (3 days per week) 🚆 Occasional paid travel to our Sheffield and Lincoln offices The Role We’re looking for a Proposition Manager to lead the evolution of Goodlord Referencing. This is a unique opportunity to shape the future of one of our core propositions, helping define not just what tenant referencing looks like today, but what it should become next. Working at the intersection of strategy, customer insight and collaboration, you’ll identify opportunities to improve quality, speed, trust and customer experience across the referencing journey. You’ll combine evidence, commercial thinking and customer insight to influence the direction of the proposition, balancing immediate opportunities with a longer-term vision. Success in this role comes from collaboration. You’ll work closely with Product, Marketing, Operations, Commercial, Compliance and Engineering to test ideas, build alignment and turn insight into meaningful improvements for our customers and business. If you enjoy solving customer problems, challenging assumptions with evidence and shaping propositions through collaboration, this could be a great next step. What you’ll be doing As Proposition Manager, you’ll: • Research and validate ideas through customer interviews, market research and data. • Build a deep understanding of customers, competitors and market trends to identify opportunities. • Turn insight into clear recommendations, business cases and commercial models. • Help shape the strategic roadmap for Goodlord Referencing, balancing customer needs with commercial outcomes. • Assess proposition opportunities, revenue impact and long-term value. • Facilitate workshops and cross-functional discussions to build alignment and move ideas forward. • Work closely with Product, Operations, Marketing, Commercial and Compliance to evolve the referencing experience. • Continuously identify opportunities to improve quality, speed, trust and customer e