Sales Operations Manager

Job Description Are you a data-savvy, process-minded Sales Operations professional ready to make a tangible impact? If you’re passionate about helping sales teams thrive, and thrive yourself in a fast-moving SaaS environment where your work truly matters, Zendesk is calling. We're looking for a Sales Operations Lead for APAC to join our high-performing Go-to-Market (GTM) Operations team. This role is all about driving operational excellence and empowering our ANZ Sales team to deliver on its goals, through smart insights, scalable processes, and a deep understanding of how great sales orgs run. If you're ready to step out from behind the scenes and become a strategic partner to Sales leadership, keep reading. What you’ll be doing Reporting to the Sr. Director of GTM Operations, APAC, you’ll be the go-to operations partner for the Regional VP of Sales for ANZ, helping shape and deliver the sales strategy in the region. You will: • Act as the operational right hand to the RVP, collaborating on forecasting, performance analysis, GTM planning, pipeline management, and regional execution. • Be ready to step in as a proxy for the Regional Sales Leader, representing the region in cross-functional discussions and global forums when needed. • Own core sales processes end to end — from sales forecasting and territory planning to demand generation, performance reporting, and quarterly business reviews. • Drive operational rigor by designing and improving scalable, effective workflows across the ANZ Sales organization. • Deliver actionable insights by interpreting data across Salesforce, BI tools, and other sources — guiding decisions on growth, performance, and coverage. • Champion data quality and act as the local SME for our sales tech stack enabling precision in pipeline, forecasting, and planning. • Collaborate globally with peers in GTM Ops, Enablement, and RevOps to influence process, tooling, and KPI standards. • Contribute to global initiatives where appropriate, ensu