Senior Customer Success Manager

About THG Ingenuity THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Position: Senior Customer Success Manager THG Ingenuity Commerce plays a key role in delivering world-class ecommerce solutions for globally recognised brands. As part of a fast-paced, high-growth environment, you'll own strategic customer relationships, driving long-term success, retention, and commercial growth across a portfolio of globally recognised customers. This is an opportunity to partner with senior stakeholders, influence customer strategy, and mentor the wider Customer Success team while delivering measurable business outcomes. Key Responsibilities: Customer Relationship Management: Own a portfolio of Tier 2 customer relationships from onboarding through renewal, building trusted partnerships with key stakeholders. Lead strategic account planning and Executive Business Reviews to ensure customers achieve their business objectives and maximise value from the partnership. Cust