Zuora
About Zuora At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue. We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation. Role Overview Zuora is seeking a Senior Software Engineer to architect and scale our Agentic Deal Desk product. In this high-impact IC role, you will build resilient, high-throughput Java microservices alongside the underlying AI agent harness—the runtime scaffolding, execution loop, tool dispatch system, and state management engine that converts non-deterministic LLMs into reliable, enterprise-grade deal-desk agents. Location & Work Arrangements This role is based in our Foster City, CA office and follows a hybrid work model. Team members are expected to work onsite three days per week to foster collaboration, innovation, and team connectivity. This is not a fully remote position. Key Responsibilities • Agent Harness Engineering: Build and own the core agent harness layer, including the execution loop (ReAct/Plan-Act), state persistence, dynamic prompt assembly, output schema validation, and retry mechanisms. • Tool Dispatch & Sandboxing: Design safe tool-execution runtimes and schema-validated function dispatchers that allow agents to execute complex deal operations, policy checks, and pricing adjustments securely. • Context & Memory Management: Engineer context compaction, short-term session scratchpads, and long-term memory retrieval pipelines (RAG/vector search) to eliminate context degradation during multi-turn deal negotiations. • Guardrails & Feedback Loops: Build computational and inferential feedback sensor