Service Desk Analyst 11am 8pm

Introduction At Slipstream LS we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Responsibilities • Provide white-glove, End User Service Desk Support via phone, email, and chat. • Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems • Perform and document daily ticket follow-ups with end users within respective ticketing system • Resolve username and password problems. • Perform uninstall/reinstall of approved software applications to devices. • Provide Multifactor Authentication, Single Sign-On and VPN Support. • Perform software and application support. • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. • Provides support for general “how-to” inquiries. Required Skills • CompTIA A+ certification. • Experience supporting Microsoft 365, Windows 10, and Active Directory. • 1+ year Mac OS experience. • Experie