Kuda Bank
✨ AI Summary
Full-time onsite customer service role at Kuda Bank's Lagos branch, helping customers with account inquiries, complaint resolution, and digital banking support. Requires a Bachelor's degree and 1–3 years of customer service or banking experience.
Kuda Bank is a full-service, app-based digital bank serving customers across Africa and the diaspora. They are expanding their operations by establishing physical branch networks alongside their mobile-first offerings. The Service Recovery Officer is a customer-facing role based at a branch experience centre in Lagos, serving as the primary point of contact for walk-in customers and helping bridge the gap between Kuda's digital products and community needs. What you get • Great and upbeat work environment with multinational team • Pension • Career development and growth opportunities • Competitive annual leave plus bank holidays • Competitive paid time off (parental, moving day, birthday, study leave) • Group life insurance • Medical insurance • Welfare package (wedding, compassionate, etc.) • Awards • Goal employee wellness app • Award-winning L&D training • Hybrid work-life balance schedule How to apply 1. Visit Kuda Bank on jobs.workable.com 2. Submit your application
• Bachelor's degree (BA/BSc) or HND in Banking & Finance, Business Administration, Economics, or related field • NYSC discharge certificate or exemption letter • 1–3 years' experience in customer service, banking operations, or financial services • Proficiency in digital and mobile applications • KYC and AML compliance knowledge • Ability to use CRM and core banking systems