Site Reliability Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? The SRE – NOC role sits at the intersection of traditional Network Operations Center (NOC) responsibilities and engineering‑driven reliability practices. This role focuses on 24/7 service reliability, incident response, operational automation, and observability, while actively reducing operational toil through software and automation. Unlike a traditional NOC analyst, an SRE‑NOC is expected to engineer problems away, not just respond to alerts. How will you make an impact? Incident Response & Operations • Act as a primary or escalation responder in a 24x7 on‑call rotation • Lead or support Major Incident (MI) response, including triage, mitigation, and resolution • Coordinate across Engineering, Infrastructure, Security, and Product teams • Execute and improve runbooks, playbooks, and escalation paths • Drive blameless post‑incident reviews (PIRs) and track corrective actions Monitoring, Alerting & Observability • Own service health monitoring across infrastructure, applications, and dependencies • Design and maintain alerting strategies that align with SLIs/SLOs • Reduce alert fatigue through signal‑to‑noise improvements • Build dashboards usin