Sr. Manager, CRM Operations

Headquarters: 09567 - Denver HQ Non-CA or CO Remote URL: http://davita.com Posting Date 07/15/2026 2000 16th St, Denver, Colorado, 80202-5117, United States of America General Purpose of the Job The Senior Manager, CRM Operations leads the CRM technical and operations team and owns the technical foundation and run-state of the Digital Marketing organization’s CRM platform. As the organization scales its CRM email, SMS, IVR, and lifecycle programs, this role makes sure the platform, the product roadmap, and the data behind every campaign keep pace, so that campaigns are scalable, automated, compliant, and resilient in production. This is primarily a people management and ownership role. The Senior Manager leads a team of solution architects, a QA developer, and the email build team, setting direction, developing the team, and holding delivery to a high quality bar. They stay close enough to the platform to set technical direction and resolve complex decisions, but their core job is leading the team and owning outcomes rather than building heads-down. A core expectation is setting the standards and developing the key processes the team works to, then