Staff Product Manager, Residential CRM

Headquarters: US CA Remote URL: http://servicetitan.com Ready to be a Titan? ServiceTitan is the leading platform for residential home service - scheduling, dispatch, job booking, quoting, marketing. For years, the sales motion was simple enough that a purpose-built CRM wasn't necessary: a homeowner calls in, books a job. The gap between "interested" and "booked" was small enough to keep lightweight. AI has changed this: voice agents, AI-powered SMS outreach, AI powered nurture sequences, and in-home opportunity capture are surfacing more leads, more follow-up opportunities, and more unconverted estimates than residential contractors have ever had to manage before. The motion is more complex now, and the tools to support it need to match. ServiceTitan needs a first class residential CRM layer. This role owns that problem. You'll build a residential CRM that sits natively inside ServiceTitan, integrated with scheduling, dispatch, pricebook, service agreements, and marketing and is designed from the ground up for an AI-first world. AI handles the follow-up motion, surfaces the right opportunities at the right time, and reduces the manual coordination that keeps CSRs and sales te