Moniepoint Inc.
✨ AI Summary
Moniepoint Inc. seeks an experienced Team Lead to manage customer support operations across Nigeria's North East region from Gombe, overseeing staff performance, team development, and customer relationships.
Moniepoint Inc. is a financial technology company building a digital ecosystem for businesses across Africa. This is a full-time Team Lead position for the North East Region, based in Gombe, Nigeria. The role involves leading offline customer support teams across multiple states (Adamawa, Bauchi, Borno, Taraba, and Yobe), managing performance, developing staff, and ensuring quality customer service delivery. The successful candidate must reside in Gombe and be willing to travel within the region. How to apply 1. Visit Moniepoint Inc. on job-boards.eu.greenhouse.io 2. Submit your application through the platform
• Bachelor's degree (BSc, BA, or HND) in any relevant field • Minimum 5 years of experience in customer service or support with demonstrated leadership growth • Must have completed NYSC (National Youth Service Corps) • Reside in Gombe • Willing to travel to states in North East region (Adamawa, Bauchi, Borno, Taraba, Yobe) • Advanced proficiency in CRM tools and ticketing systems • Strong computer literacy and ability to troubleshoot multiple technical systems • Exceptional written and verbal communication skills • Strong analytical and data interpretation skills • Emotional intelligence and conflict resolution ability