Technical Program Manager — ServiceNow Program | Remote

Headquarters: Remote URL: https://www.toptal.com/ About the Role We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale. What You'll Do • Own program-level planning and coordination for enterprise ServiceNow initiatives • Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle • Track milestones, risks, and dependencies, proactively surfacing and resolving blockers • Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams • Maintain transparent communication with stakeholders, including status updates and progress reporting • Facilitate cross-functional meetings, workshops, and planning sessions • Identify opportunities for proce