Helpdesk Officer

Klinserv Nigeria, a facilities management company based in Lagos, is recruiting a Helpdesk Officer to manage the facilities helpdesk and CMMS/CAFM system. The role is full-time and based in Mainland/Surulere, Lagos. The Helpdesk Officer will be the operational centre of the FM team, responsible for logging, prioritising, and tracking all maintenance requests from receipt through to resolution, ensuring requests are correctly categorised, routed to the right service team, and tracked against agreed timelines. How to apply 1. Send your CV to [email protected] 2. Use 'Helpdesk Officer Application' as the subject line of the email

• OND/HND or equivalent qualification in Business Administration, Facilities Management, IT, or a related discipline • Prior experience in helpdesk, customer service, call centre, or administrative support role is advantageous; motivated candidates without direct FM experience will be considered • Comfortable learning and working with CMMS/CAFM systems for logging, tracking, and reporting on work orders • Strong organisational skills and ability to prioritise multiple requests accurately under time pressure • Excellent verbal and written communication skills • Good working knowledge of Microsoft Office (Excel, Outlook, Word) or equivalent tools • Calm, patient, and professional manner when handling urgent or escalated requests • Reliable and punctual with strong attention to detail and accuracy in data entry