Paystack
✨ AI Summary
Paystack is hiring an Incident Manager to own how the company responds to and learns from all incidents, ensuring merchants are kept informed and trust is maintained during crises.
Paystack is a payments company working to increase online transactions in Africa. This is a full-time, hybrid Incident Manager role based in Nigeria. The role owns the company's response to, communication about, remediation of, and learning from all incidents across the organisation—from platform outages and security breaches to compliance violations and reputational issues. You will manage incident lifecycles from intake to closure, coordinate cross-functional responses, communicate with merchants and leadership, and drive continuous improvement through retrospectives and root cause analysis. How to apply 1. Go to careers.paystack.com 2. Submit your application on the Paystack careers page
• BA/BSc/HND qualification • 5–7 years of experience in incident management, operations, or operational risk • Track record running major incidents or crises as an incident commander, major incident manager, or operational risk lead • Working knowledge of incident and problem management, blameless retrospectives, and operational loss management • Strong tooling and data fluency: ability to work in Jira or similar tools and status pages, and pull own data to track trends